A message from Andy Kim, Andamiro USA’s Service Manager, on how prioritizing email improves response times and troubleshooting efficiency

Dear valued customers,

To ensure quicker resolutions to service requests, Andamiro USA is reinforcing its Email-First Support Policy. With a growing installed base of Andamiro games and the prolonged service life of legacy equipment, support inquiries are on the rise—making email communication the most effective way to respond faster, track issues accurately and deliver detailed solutions.

WHAT THIS MEANS FOR YOU

Email support: The fastest way to receive assistance is via email. Our technicians are dedicating more time to email inquiries, allowing them to address issues with greater focus. To help us assist you quickly, send detailed requests—including photos or descriptions—to service@andamirousa.com.

Phone support: Our service line is available between 8 a.m. and 4 p.m., Mon-Fri, CT at (972) 445-9110, ext. 105. For complex issues requiring phone assistance, our team will schedule a callback to ensure you receive the best possible support.

Parts support: Beginning in 2025, Andamiro USA’s parts department will be available at (972) 445-9110, ext. 104. Parts inquiries can also be emailed to parts@andamirousa.com.

WHY EMAIL-FIRST?

By streamlining our support process, we can provide more consistent and well-documented assistance while keeping response times as efficient as possible.

CONTINUING TO ENHANCE SUPPORT RESOURCES

We are actively enhancing our self-help tools, including:

These resources help operators find answers quickly and minimize equipment downtime.

As Andamiro USA’s service and technical manager, my priority is to ensure a smooth support process while keeping communication clear and effective. Thank you for your continued trust and partnership.

Sincerely,
Andy Kim
Service & Tech Manager
Andamiro USA Corp.
service@andamirousa.com

CLICK HERE to see Andy’s FAQs